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Guides for equipment service teams

How to fix it right the first time: first-time fix rate, repair time, downtime, and getting new technicians up to speed.

Field service engineer searching a printed service manual while checking a circuit board inside an open ultrasound cart

Nov 10, 2026

How to Reduce MTTR When Techs Spend Half the Job Searching Manuals

MTTR hides where repair time really goes. Split it into four stages, measure each one, and fix the stage most teams ignore: finding the right procedure.

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Field service engineer reseating a probe connector on a hospital ultrasound cart while holding a replacement circuit board

Nov 10, 2026

How to Improve First-Time Fix Rate (and Stop Repeat Visits)

How to measure first-time fix rate, why first visits fail, and seven changes a service team can make this quarter to stop repeat visits.

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