Nine questions for service managers at independent service companies and OEM service teams. You'll see your score right away, plus the steps that would make a pilot work for you.
Question 1 of 9
Who do your technicians service equipment for?
Question 2 of 9
How many service technicians do you have?
Question 3 of 9
Do you have service manuals or written procedures for the equipment you'd start with?
Question 4 of 9
On a tough call, how long does it take a tech to find the right procedure?
Question 5 of 9
How often does a job need a second visit to finish?
Question 6 of 9
How often do techs call a senior engineer for help?
Question 7 of 9
Could you name one equipment line or model to start with?
Question 8 of 9
Is there someone who could own a 6-8 week pilot?
Question 9 of 9
When would you want to fix this?